Privacy Policy

Last updated: November 15, 2025

This Privacy Policy explains how Dr. Hamid Douaihy Clinic (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you use www.drdouaihy.com or communicate with us through any channel. By accessing our website or submitting your information, you agree to this policy.

1. Information We Collect

1.1 Information You Provide

  • Name
  • Email address
  • Phone number
  • Age and demographic information
  • Responses to the AGECODE skin analysis form
  • Uploaded photos and selfies
  • Any data shared via contact forms, WhatsApp, email, or phone

1.2 Automatically Collected Information

  • IP address
  • Device and browser type
  • Pages visited and usage analytics
  • Cookies and tracking technologies

1.3 Sensitive Data

  • Images and skin-related data submitted for analysis are treated with strict confidentiality and processed only to deliver the requested service.

2. How We Use Your Information

We use your data to:

  • Generate the AGECODE AI Skin Analysis
  • Provide personalized treatment recommendations
  • Contact you with your report or follow-up
  • Improve clinic operations and services
  • Communicate with you via WhatsApp, phone, or email
  • Improve website performance and security
  • We do not sell or share your data with advertisers.

3. Legal Basis for Processing

If required by applicable laws, we process your personal data based on:

  • Consent (when you upload images or fill the form)
  • Legitimate interest (improving our services)
  • Contract necessity (providing the requested analysis/report)

4. Data Sharing

We only share personal data with:

  • Authorized clinic staff
  • Trusted technical partners (hosting, automation, communication tools)
  • AI and cloud service providers strictly for processing your request
  • Service providers who assist with secure data storage
  • All parties follow strict confidentiality and security standards.
  • We never sell personal data.

5. Data Storage and Security

  • Data is stored on secure, encrypted servers
  • Images and form submissions are encrypted in transit and at rest
  • Access is restricted to authorized personnel
  • Temporary reports are deleted after use unless legally required to retain them

6. Data Retention

We keep your information only as long as necessary to:

  • Provide the analysis and recommendations
  • Maintain required medical-aesthetic records
  • Improve our services in anonymized form
  • You may request deletion at any time.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct or update your data
  • Request deletion (“right to be forgotten”)
  • Withdraw consent
  • Request a copy of your data
  • Restrict or object to processing
  • To exercise these rights, contact us using the details below.

8. Cookies and Tracking

We use cookies to:

  • Improve website functionality
  • Analyze site usage
  • Personalize your experience
  • You can control or disable cookies via your browser settings.

9. WhatsApp & Communication Consent

When you submit your phone number:

  • You may receive WhatsApp or SMS messages related to your consultation
  • You can opt out anytime by contacting us
  • All messages comply with WhatsApp’s business policies

10. Children’s Privacy

  • Our services are not intended for individuals under 18 years old.
  • We do not knowingly collect data from minors.

11. External Links

  • Our website may link to third-party websites.
  • We are not responsible for their privacy practices.

12. Changes to This Policy

  • We may update this Privacy Policy as needed.
  • Updates will be posted here with a new “Last Updated” date.